9:30AM, 12:30PM, 3:30PM, 6:30PM

TOURS DEPART FROM THE STARLINE TOUR CENTER 6801 Hollywood Blvd, Los Angeles, CA 90028

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Q: If we are not picked up from our hotel, where do tours start from?

A: Tours begin from our main departure point outside the world-famous TCL Chinese Theatre, 6925 Hollywood Blvd., Los Angeles, CA 90028.

Q: Where do we pay and what methods of payment do you accept?

A: Online bookings can be completed only with credit cards. If you make purchases at any of our ticket offices, we accept credit cards, traveler’s checks, and cash.

Q: What is your cancellation policy?

A: We require that customers contact us at least 24 hours in advance in order to process a cancellation and refund. However, you are allowed to change the date of your reservation. You can choose an alternate date, as long as you contact us by 6 p.m. on the day before your existing reservation, depending on availability. There is no penalty for this service. All of our tours are subject to this same policy.

Q: Do you offer drop-off service to the hotel after the tour?

A: Yes, we do. We return you back to the same hotel that you were picked up from.

Q: How far in advance must we reserve?

A: We recommend reserving as far in advance as possible, but the following policies apply: We advise all customers to confirm their reservations 24 hours in advance. Tours with hotel pick-up service should be reserved no later than 8:00 p.m. the night before the tour. However, we recommend making a reservation in advance and confirming it at least 24 hours in advance, especially during the summer, when we are very busy and wait times can be very long.

Q: What is the cutoff time for making an online reservation?

A: You can make online reservations up until midnight on the night before the departure date. For same-day reservations, please call us toll-free at 1-800-959-3131 or (+1) 323-463-3333 for Los Angeles tours.